Terms & Conditions
Phantai website operates in accordance to the following terms and conditions. These Terms and Conditions shall be governed by and construed in accordance with the law of England to the exclusive jurisdiction of the English courts.
By using this website you agree to all our terms and conditions. We encourage you to take a moment to read all the content carefully before using this website and placing orders on www.phantai.co.uk. These terms and conditions apply to all users of the site. The terms and conditions may change from time to time without prior notice to you. Please do not hesitate to contact us if you require further information related to this terms and conditions.
You may not use Phantai products for any illegal or unauthorised purpose. Our products are not for resale.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
Phantai takes all reasonable care to ensure all details prices, photos, representations and descriptions of product appearing on the website are updated and correct. Although we will do our best to ensure the accuracy of all the information within the website, we shall not be liable for any damages of any kind resulting from the use of this website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the site. What you’ll see will depend on your monitor and computer equipment we are therefore unable to guarantee the product images are an accurate representation of the actual merchandise.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
It is important to note that we do not give any guarantees about the use and/or safety of our products. All users of our products use them at their own risk fully acknowledging that Yoga and other physical exercise is performed with associated risk of bodily injury, and we at Phantai cannot be responsible or liable for any such injury caused to any users of our products.
PLACING AN ORDER
Once your order has been placed we are unable to make changes or cancel your order. However, you can follow our return and exchange procedure to change your item if you wish. If you have made an error in your delivery address please contact us via email immediately. If your order has already been shipped, Phantai accepts no responsibility for incorrect details entered. Our trading days are Monday to Friday. We accept no exchanges, no returns and refunds on Sale and Promotional items.
By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass on your details to our subcontractors who handle delivery, or as we are otherwise legally required to do.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product.
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required.
All prices are shown in pounds sterling. Prices in UK and EU are inclusive of VAT (where breakdown of VAT and net pricing is specified). Prices outside of UK and EU do not include any applicable customs duties and/or import taxes. Customers are responsible for these charges if applicable.
We are unable to support tax free shopping right now.
All items sold on our Sale page are FINAL SALE (no exchanges/no refunds/no returns).
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect this information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect this information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Our store is hosted by Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Stripe´s data storage, databases and the general Stripe application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Stripe’s Terms of Service
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can your site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us at or send us mail to: Office 7, Ludgate Hill, London, EC4M7JN
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We will do our best to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay. You can rest assured that we will work to rectify any delivery problems with the minimal delay.
Refunds can only be credited back to the credit card or PayPal account that was used to make the original purchase.
Refunds will be given only for the full priced items (sale items can’t be refunded)
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, colours, images, appearance and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
THIRD PARTY LINKS
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Phantai Ltd. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the service is at your sole risk.
In no case shall Phantai Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Except as may be implied by law where the you (as the buyer) are dealing as a consumer, in the event of any breach of these Terms and Conditions by us (as the seller), your remedies shall be limited to damages which shall in no circumstances exceed the applicable price of the goods sold to you and we shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
We (as the seller) shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of our obligations.
Phantai Ltd, Company Number 10310933. Registered in England and Wales. Registered address: Office 7, 35-37 Ludgate Hill, London, EC4M 7JN