Shipping 

Phantai Mats:

UK Standard delivery (3-5 working days) £4.99 / £6.99

International Delivery: 

EU countries: Cost and transit varies depending on the country.

Please be aware that there will be duties and VAT to pay if the following applies:

  • Duties – If order value exceeds €135 (including postage)

  • Tax – If order value exceeds €15

Please be mindful of the following:​

  • When you buy products sold and shipped from outside your country, you or the recipient are responsible for paying import taxes and duties based on the laws of the country into which the products are being delivered. We currently ship all mats from England. If you’re based in the EU, you may need to pay import taxes;

  • We do not accept responsibility for any delays or extra fees which may be applied via customs and duty offices in the receiving country.

  • Failure to pay taxes or duties can result in the parcel being returned to us by the courier company; in this situation we reserve the right to not refund the shipping costs incurred by us

  • Someone should be available to receive the package between 0800 – 1800hrs, so to avoid missed deliveries.

  • You must enter your contact number and email address for international orders to process your order

  • Unfortunately, we are unable to deliver to PO Box addresses.

  • If you enter a business address for delivery we will need your VAT number to be able to ship your order. 

  • Please note web orders are processed from Monday morning, until Friday afternoon. We do not ship orders on Saturdays or Sundays. 

  • Please consider extra-day in case of a local holidays in the UK

  • Parcels to be delivered to a remote area designated by our currier may apply for extra charges. We only find out after receiving your order. We may contact you asking you to cover an extra delivery charge 

  • Our shipping provider will make 2 attempts to deliver your package. Please ensure someone will be available to receive the parcel.

  • Any items lost due to an incorrect address entered at checkout, are the responsibility of the customer and will not be eligible for a refund

  • For international shipping, please be advised that import duties and/or taxes may apply to your shipping country. If 

  • If you require shipping to a country not listed, please contact us at contact@phantai.co.uk

Copyright Phantai © 2020